Information for visitors
Privacy Policy
Privacy policy with practical site guidance, clear specifications and free measured quotations for suitable projects.
Information for visitors
Information We Collect
When you use the enquiry form, call, email or contact us through WhatsApp, we may collect:
- your name;
- telephone number;
- email address;
- postcode and project address where supplied;
- details about the requested driveway, patio or landscaping work;
- photographs you choose to send by email or WhatsApp;
- correspondence and quotation records;
- technical information such as IP address, browser type, referring page and form-submission time where needed for security and diagnostics;
Please do not send information that is not needed to assess the project.
Information for visitors
How We Use Personal Information
We may use the information to:
- respond to an enquiry;
- check whether a project is within the working area;
- arrange a site visit;
- prepare and discuss a quotation;
- deliver agreed work;
- provide aftercare and administer a guarantee;
- prevent spam, fraud and misuse of the website;
- maintain necessary business, tax and legal records;
We do not sell personal information.
Lawful Bases
Depending on the situation, processing may be necessary:
- to take steps at your request before entering a contract;
- to perform a contract;
- for legitimate interests such as responding to enquiries, running the business and protecting the website;
- to meet legal obligations;
- on the basis of consent where consent is specifically requested, including certain analytics or marketing activities.
How Enquiries Are Delivered
Form messages are delivered to the business by a secure email service provider. The information entered into the form is used to deliver the enquiry and is not sold for marketing.
Analytics and Cookies
The site uses essential cookies where needed for security, sessions and form protection. It does not currently use optional analytics or advertising cookies.
Read the cookie policy for details of cookies currently enabled on the website.
Sharing Information
Information may be shared only where reasonably required with:
- staff or contractors involved in assessing or delivering the requested work;
- website, hosting, email and IT providers;
- professional advisers such as accountants or legal advisers;
- insurers, regulators, courts or public authorities where legally required.
Service providers should receive only the information necessary for their role.
Retention
Enquiry information should be kept only for as long as needed to respond, prepare a quotation, manage the customer relationship and meet legal or insurance requirements. Unsuccessful or inactive enquiries should be reviewed and deleted when there is no longer a reasonable business need to retain them.
Server and security logs should be retained for a limited period appropriate to diagnosing abuse and technical faults.
Security
Reasonable organisational and technical measures are used to protect personal information, including encrypted HTTPS connections, restricted administration access, secure passwords, software updates and limited access to enquiry records.
No internet transmission or storage system can be guaranteed completely secure.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- ask for inaccurate information to be corrected;
- request deletion;
- request restriction of processing;
- object to certain processing;
- request transfer of information you provided;
- withdraw consent where consent is the lawful basis.
Contact [email protected] to make a request. Identity may need to be verified before information is released.
You may also complain to the UK Information Commissioner's Office if you believe your information has been handled improperly.
External Links
The website may link to Google Maps, review platforms, council websites and other third parties. Their own privacy policies apply when you follow those links.
Changes to This Policy
This policy was last reviewed on 28 July 2026. It will be updated if the way personal information is handled changes.
Contact
For privacy questions, email [email protected] or use the contact page.
